BOSSIER FEDERAL CREDIT UNION
TERMS AND CONDITIONS
MEMBERSHIP AND ACCOUNT AGREEMENT
This Agreement covers the rights and
responsibilities concerning your Accounts and the rights and
responsibilities of the credit union providing this agreement (Credit
Union). In this Agreement, the words "you" and "yours" mean anyone who signs
an account card or account change card (Account Card). The words "we," "us,"
and "our" mean the Credit Union. The word "account" means any one or more
share or other accounts you have with the Credit Union. Your account type(s)
and ownership features are designated on your Account Card. By signing an
Account Card, each of you, jointly and severally, agree to the terms and
conditions in this Agreement and Account Card, the Funds Availability Policy
Disclosure, Truth-in-Savings Disclosure, Electronic Funds Transfer Agreement
and Disclosure, Privacy Notices and any Account Receipt accompanying this
Agreement, and the Credit Union's Bylaws and policies, and any amendments to
these documents from time to time which collectively govern your Membership
and Accounts.
1. Membership Eligibility. To join the
Credit Union you must meet the membership requirements including purchase
and maintenance of the minimum required share(s) ("membership share") as set
forth in the Credit Union's Bylaws. You authorize us to check your account,
credit, and employment history, and obtain reports from third parties,
including credit reporting agencies, to verify your eligibility for the
accounts and services you request.
2. Individual Accounts. An individual
account is an account owned by one member (individual, corporation,
partnership, trust or other organization) qualified for credit union
membership. If the account owner dies, the interest passes, subject to
applicable law, to the account owner's estate or Payable on Death (POD)
beneficiary/payee or trust beneficiary, subject to other provisions of this
Agreement governing our protection for honoring transfer and withdrawal
requests of an owner or owner's agent prior to notice of an owner's death
and to any security interest or pledge granted by the account owner and
subject to our statutory lien rights.
3. Joint Accounts. An account owned by two
or more persons is a joint account.
a. Rights of Survivorship. Louisiana Law
does not authorize Joint Tenancy with Rights of Survivorship accounts.
Louisiana Law does authorize joint accounts with access after the death of
one or more of the parties. This means that when one owner dies, the
surviving owner(s) may continue to use the account and make withdrawals. A
surviving owner's interest is subject to the Credit Union's statutory lien
for the deceased owner's obligations, and to any security interest or pledge
granted by a deceased owner, even if a surviving owner did not consent to
it. If any one owner seeks to prevent payments from any account, by that
owner or any other owner, the owner must give us notice of the request and
we shall refuse to honor any item drawn on the account, unless all owners
consent to such transaction.
b. Control of Joint Accounts. Any owner is
authorized and deemed to act for any other owner(s) and may instruct us
regarding transactions and other account matters. Each owner guarantees the
signature of any other owner(s). Any owner may withdraw all funds, stop
payment on items, transfer, or pledge to us all or any part of the shares
without the consent of the other owner(s). We have no duty to notify any
owner(s) about any transaction. If one account owner dies, surviving account
owners may continue to withdraw funds and otherwise transact business on the
account without regard to the owner's death. We reserve the right to require
written consent of all owners for any change to or termination of an
account. If we receive written notice of a dispute between owners or
inconsistent instructions from them, we may suspend or terminate the account
and require a court order or written consent from all owners to act.
c. Joint Account Owner Liability. If a
deposited item in a joint account is returned unpaid, an account is
overdrawn, or if we do not receive final payment on a transaction, the
owners, jointly and severally, are liable to us for the amount of the
returned item, overdraft, or unpaid amount and any charges, regardless of
who initiated or benefited from the transaction. If any account owner is
indebted to us, we may enforce our rights against any account of an owner or
all funds in the joint account regardless of who contributed them.
4. POD/Trust Account Designations. A
Payable on Death (POD) account or trust account designation is an
instruction to the Credit Union that an individual or joint account so
designated is payable to the owner(s) during his, her or their lifetimes
and, when the last account owner dies, payable to all and surviving POD or
trust beneficiary/payee. Louisiana Law provides: (1) that the beneficiary
shall be a spouse, child, parent, sibling or grandchild; and (2) that the
member shall furnish an affidavit of the required degree of
kinship. If there is more than one
surviving beneficiary/payee, the account is owned jointly by such
beneficiaries/payees without rights of survivorship upon the death of the
last account owner. Any POD or trust beneficiary/payee designation shall not
apply to
Individual Retirement Accounts (IRAs). We
are not obligated to notify any beneficiary/payee of the existence of any
account or the vesting of the beneficiary/payee's interest in any account,
except as otherwise provided by law. This paragraph does not apply to an
account held on behalf of or held in the name of a trust.
5. Accounts for Minors. We may require any
account established by a minor to be a joint account with an owner who has
reached the age of majority under state law and who shall be jointly and
severally liable to us for any returned item, overdraft, or unpaid
charges or amounts on such account. We may
pay funds directly to the minor without regard to his or her minority.
Unless a guardian or parent is an account owner, the guardian or parent
shall not have any account access rights. We have no duty to inquire
about the use or purpose of any
transaction. We will not change the account status when the minor reaches
the age of majority, unless authorized in writing by all account owners.
6. Uniform Transfers/Gifts to Minors
Account. A Uniform Transfers/Gifts to Minors Account (UTTMA/UGMA) is an
individual account created by a custodian who deposits funds as an
irrevocable gift to a minor. The minor to whom the gift is made is the
beneficiary of the custodial property in
the account. The custodian has possession and control of the account for the
exclusive right and benefit of the minor and barring a court order
otherwise, is the only party entitled to make deposits, withdrawals, or
close the
account. We have no duty to inquire about
the use or purpose of any transaction. If the custodian dies, we may suspend
the account, until we receive instructions from any person authorized by law
to withdraw funds or a court order authorizing withdrawal.
7. Agency Designation on an Account. An
agency designation on an account is an instruction to us that the owner
authorizes another person to make transactions as agent for the account
owner regarding the accounts designated. An agent has no ownership
interest in the account(s) or Credit Union
voting rights. We have no duty to inquire about the use or purpose of any
transaction made by the agent.
8. Deposit of Funds Requirements. Funds may
be deposited to any account, in any manner approved by the Credit Union in
accordance with the requirements as set forth in the Truth-in-Savings
Disclosure. Deposits made by mail, at night depositories or at
unstaffed facilities are not our
responsibility until we receive them. We reserve the right to refuse or to
return any deposit.
a. Endorsements. We may accept transfers,
checks, drafts, and other items for deposit into any of your accounts if
they are made payable to, or to the order of, one or more account owners
even if they are not endorsed by all payees. You authorize us to supply
missing endorsements of any owners if we
choose. If a check, draft or item that is payable to two or more persons is
ambiguous as to whether it is payable to either or both, we may process the
check, draft or item as though it is payable to either person. If an
insurance, government, or other check or draft requires an endorsement, we
may require endorsement as set forth on the item. Endorsements must be made
on the back of the share draft or check within 1½ inches from the top edge,
although we may accept
endorsements outside this space. However,
any loss we incur from a delay or processing error resulting from an
irregular endorsement or other markings by you or any prior endorser will be
your responsibility.
b. Collection of Items. We act only as your
agent and we are not responsible for handling items for deposit or
collection beyond the exercise of ordinary care. We are not liable for the
negligence of any correspondent or for loss in transit, and each
correspondent
will only be liable for its own negligence.
We may send any item for collection. Items drawn on an institution located
outside the United States are handled on a collection basis only. You waive
any notice of nonpayment, dishonor, or protest regarding items we
purchase or receive for credit or
collection to your account. We reserve the right to pursue collection of
previously dishonored items at any time, including giving a payor bank extra
time beyond any midnight deadline limits.
c. Final Payment. All items or Automated
Clearing House (ACH) transfers credited to your account are provisional
until we receive final payment. If final payment is not received, we may
charge your account for the amount of such items or ACH transfers and
impose a return item charge on your
account. Any collection fees we incur may be charged to your account. We
reserve the right to refuse or return any item or funds transfer.
d. Direct Deposits. We may offer
preauthorized deposits (e.g., payroll checks, Social Security or retirement
checks, or other government checks) or preauthorized transfers from other
accounts. You must authorize direct deposits or preauthorized transfers
by filling out a separate form. You must
notify us at least thirty (30) days in advance to cancel or change a direct
deposit or transfer option. If your account is overdrawn, you authorize us
to deduct the amount your account is overdrawn from any deposit, including
deposits of government payments or benefits. Upon a bankruptcy filing,
unless you cancel the authorization, we will continue applying payments from
direct deposits in accordance with your authorization on file with us.
e. Crediting of Deposits. Deposits made
after the deposit cut-off time and deposits made on either holidays or days
that are not our business days will be credited to your account on the next
business day.
9. Account Access.
a. Authorized Signature. Your signature on
the Account Card authorizes your account access. We will not be liable for
refusing to honor any item or instruction if we believe the signature is not
genuine. If you have authorized the use of a facsimile signature, we
may honor any draft that appears to bear
your facsimile signature even if it was made by an unauthorized person. You
authorize us to honor transactions initiated by a third person to whom you
have given your account number even if you do not authorize a
particular transaction.
b. Access Options. You may withdraw or
transfer funds from your account(s) in any manner we permit (e.g., at an
automated teller machine, in person, by mail, Internet access, automatic
transfer, or telephone, as applicable). We may return as unpaid any
draft drawn on a form we do not provide,
and you are responsible for any loss we incur handling such a draft. We have
the right to review and approve any form of power of attorney and may
restrict account withdrawals or transfers. We are under no obligation to
honor any power of attorney.
c. Credit Union Examination. We may
disregard information on any draft or check, other than the signature of the
drawer, the amount and any magnetic encoding. You agree we do not fail to
exercise ordinary care in paying an item solely because our procedures do
not provide for sight examination of items.
10. ACH & Wire Transfers. Except as amended
by this Agreement, electronic funds transfers we permit that are subject to
Article 4A of the Uniform Commercial Code will be subject to such provisions
of the Uniform Commercial Code as enacted by the state
where the main office of the Credit Union
is located. We may execute certain requests for electronic funds transfers
by Fedwire. Fedwire transactions are subject to Federal Reserve Board
Regulation J. You may order electronic funds transfers to or from your
account. We will debit your account for the
amount of an electronic funds transfer and will charge your account for any
fees related to the transfer. Unless we agree otherwise in writing, we
reserve the right to refuse to execute any order to transfer funds to or
from your account. We are not obligated to
execute any order to transfer funds out of your account if the amount of the
requested transfer plus applicable fees exceeds the available funds in your
account. We are not liable for errors, delays, interruptions or
transmission failures caused by third
parties or circumstances beyond our control including mechanical, electronic
or equipment failure. We will not provide you with next day notice of ACH,
wire transfers and other electronic payments credited to your account. You
will receive notice of such credits on your account statements. You may
contact us to determine whether a payment has been received. If we are
required by law to pay interest to you, you agree that the rate of interest
shall be the lowest available nominal dividend or interest rate paid on
accounts during the time interest payments are required. Payment orders we
accept will be executed within a reasonable time of receipt. A payment order
may not necessarily be executed on the date it is received. Cut-off
times may apply to the receipt, execution
and processing of funds transfers, payment orders, cancellations, and
amendments and if received after a cut-off time, may be treated as having
been received on the next following funds transfer business day. Information
about any cut-off times is available upon request. When you initiate a wire
transfer, you may identify the recipient and any financial institution by
name and by account or identifying number. The Credit Union and any other
financial institutions facilitating the transfer may rely strictly on the
account or identifying number even if the number identifies a different
person or financial institution. Any account owner may amend or cancel a
payment order even if that person did not initiate the order. We may refuse
requests to amend or cancel a payment order that we believe will expose the
Credit Union to liability or loss. Any request to amend or cancel a payment
order that we accept will be processed within a reasonable time after it is
received. You agree to hold us harmless from and indemnify us for all losses
and expenses resulting from any actual or attempted amendment or
cancellation of a payment order. We may require you to follow a security
procedure to execute a payment order or certain electronic funds transfer
transactions. We will notify you of any such security procedures and you
agree that our security procedures are commercially reasonable.
11. Account Rates and Fees. We pay account
earnings and assess fees against your account as set forth in the
Truth-in-Savings Disclosure. We may change the Truth-in-Savings Disclosure
at any time and will notify you as required by law.
12. Transaction Limitations.
a. Withdrawal Restrictions. We permit
withdrawals only if your account has sufficient available funds to cover the
full amount of the withdrawal or you have an established overdraft
protection plan. Drafts or other transfer or payment orders which are drawn
against insufficient funds may be subject
to a service charge as set forth in the Truth-in-Savings Disclosure. If
there are sufficient funds to cover some, but not all, of your withdrawal,
we may allow those withdrawals for which there are sufficient funds in any
order at our discretion. We may refuse to
allow a withdrawal in some situations, and will advise you accordingly; for
example: (1) a dispute between account owners (unless a court has ordered
the Credit Union to allow the withdrawal); (2) a legal garnishment or
attachment is served; (3) the account secures any obligation to us; (4)
required documentation has not been presented; or (5) you fail to repay a
Credit Union loan on time. We may require you to give written notice of
seven (7) days to sixty (60) days before any intended withdrawals.
b. Transfer Limitations. We may limit the
dollar amount or the number of transfers from your account. Please consult
your Truth-in-Savings Disclosure or your Electronic Funds Transfer Agreement
and Disclosure.
13. Certificate Accounts. Any time deposit,
term share, share certificate, or certificate of deposit account allowed by
state law (Certificate Account), whichever we offer, is subject to the terms
of this Agreement, the Truth-in-Savings Disclosure and Account Deposit
Receipt for each account the terms of which are incorporated herein by
reference.
14. Overdrafts.
a. Overdraft Liability. If, on any day, the
funds in your share account are not sufficient to cover drafts, fees or
other items posted to your account, we may pay or return the overdraft in
accordance with our overdraft policy or an overdraft protection plan you
have with us. The Credit Union's determination of an insufficient account
balance may be made at any time between presentation and the Credit Union's
midnight deadline with only one review of the account required. We do not
have to notify you if your account does not have funds to cover drafts, fees
or other posted items. Whether the item is paid or returned, your account
may be subject to a charge as set forth in the Truth-in-Savings Disclosure.
Except as otherwise agreed in writing, we, by covering one or any overdraft,
do not agree to cover overdrafts in the
future and may discontinue covering overdrafts at any time without notice.
If we pay a draft or impose a fee that would otherwise overdraw your
account, you agree to pay the overdrawn amount in accordance with our
overdraft policy.
b. Overdraft Protection Plan. If we have
approved an overdraft protection plan for your account, we will honor drafts
drawn on insufficient funds by transferring funds from another account under
this Agreement or a loan account, as you have directed, or as
required under the Credit Union's overdraft
protection policy. The fee for overdraft transfers, if any, is set forth in
the Truth-in-Savings Disclosure. This Agreement governs all transfers,
except those governed by agreements for loan accounts.
15. Postdated and Staledated Drafts. You
agree not to draw or issue any draft that is postdated. If you do draw or
issue a draft that is payable on a future date, we shall have no liability
if we pay it before its payment date. You agree not to deposit drafts,
checks,
or other items before they are properly
payable. We are under no obligation to pay a draft/check drawn on your
account that is presented more than six (6) months after the date it was
written. If, however, the draft/check is paid, the Credit Union shall have
no
liability for such payment.
16. Stop Payment Orders.
a. Stop Payment Order Request. You may
request a stop payment order on any draft drawn on your account. To be
binding an order must be dated, signed, and describe the account and draft
number and the exact amount. The stop payment will be effective
if the Credit Union receives the order in
time for the Credit Union to act upon the order and you state the number of
the account, number of the draft, and its exact amount. You understand that
the exact information is necessary for the Credit Union's computer
to identify the draft. If you give us
incorrect or incomplete information, we will not be responsible for failing
to stop payment on the draft. If the stop payment order is not received
within a reasonable time for us to act upon the order, we will not be liable
to you or to any other party for payment of the draft. If we recredit your
account after paying a draft over a valid and timely stop payment order, you
agree to sign a statement describing the dispute with the payee, to transfer
to us all of your rights against the payee or other holders of the draft and
to assist us in any legal action.
b. Duration of Order. You may make an oral
stop payment order which will lapse within fourteen (14) calendar days
unless confirmed in writing within that time. A written stop payment order
is effective for six (6) months and may be renewed in writing
from time to time. We do not have to notify
you when a stop payment order expires.
c. Liability. Fees for stop payment orders
are set forth in the Truth-in-Savings Disclosure. You may not stop payment
on any certified check, cashier's check, teller's check, or any other check,
draft, or payment guaranteed by us. Although payment of an
item may be stopped, you may remain liable
to any item holder, including us. You agree to indemnify and hold the Credit
Union harmless from all costs, including attorney's fees, damages or claims
related to our refusing payment of an item, including claims of
any joint account owner, payee, or indorsee
in failing to stop payment of an item as a result of incorrect information
provided by you. Checks Presented for Payment In Person. We may refuse to
accept any draft drawn on your account that is presented for payment in
person. Such refusal shall not constitute a wrongful dishonor of the draft
and we shall have no liability for refusing payment. If we agree to pay a
check that is presented for payment in person, we may require the presenter
to pay a fee. Any applicable check cashing fees are stated in the fee
schedules.
17. Credit Union Liability. If we do not
properly complete a transaction according to this Agreement, we will be
liable for your losses or damages not to exceed the amount of the
transaction, except as otherwise provided by law. We will not be liable if:
(1) your
account contains insufficient funds for the
transaction; (2) circumstances beyond our control prevent the transaction;
(3) your loss is caused by your or another financial institution's
negligence; or (4) your account funds are subject to legal process or other
claim. We will not be liable
for consequential damages, except liability for wrongful dishonor. We
exercise ordinary care if our actions or non-actions are consistent with
applicable state law, federal reserve regulations and operating letters,
clearinghouse rules, and general banking practices followed in the area we
serve. You grant us the right, in making payments of deposited funds, to
rely exclusively on the form of the account and the terms of this Account
Agreement. Any conflict between what you or our employees may say or write
will be resolved by reference to this Agreement.
18. Pledge/Statutory Lien. Unless
prohibited by law, you pledge and grant as security for all obligations you
may have now or in the future, except obligations secured by your principal
residence, all shares and dividends and all deposits and interest, if any,
in all
accounts you have with us now and in the
future. If you pledge a specific dollar amount in your account for a loan,
we will freeze the funds in your account(s) to the extent of the outstanding
balance of the loan or, if greater, the amount of the pledge if the loan is
a revolving loan. Otherwise, funds in your
pledged account(s) may be withdrawn unless you are in default. Federal or
state law, depending on whether we have a federal or state charter, gives us
a lien on all shares and dividends and all deposits and interest, if
any, in accounts you have with us now and
in the future. Except as limited by state or federal law, the statutory lien
gives us the right to apply the balance of all your accounts to any
obligation on which you are in default. After you are in default, we may
exercise our statutory lien rights without further notice to you. Your
pledge and our statutory lien rights will allow us to apply the funds in
your account to what you owe when you are in default, except as limited by
state or federal law. If we do not apply the funds in your account(s) to
satisfy your obligation, we may place an administrative freeze on your
account(s) in order to protect our statutory lien rights and may apply the
funds in your account(s) to the amount you owe us at a later time. The
statutory lien and your pledge does not apply to any Individual Retirement
Account or any other account that would lose special tax treatment under
state or federal law if given as security. By not enforcing our right to
apply funds in your account to your obligations that are in default, we do
not waive our right to enforce these rights at a later time.
19. Legal Process. If any legal action is
brought against your account, we may pay out funds according to the terms of
the action or refuse any payout until the dispute is resolved. Any expenses
or attorney fees we incur responding to legal process may be charged against
your account without notice, unless prohibited by law. Any legal process
against your account is subject to our lien and
security interest.
20. Account Information. Upon request, we
will give you the name and address of each agency from which we obtain a
credit report regarding your account. We agree not to disclose account
information to third parties except when: (1) it is necessary to
complete a transaction; (2) the third party
seeks to verify the existence or condition of your account in accordance
with applicable law; (3) such disclosure complies with the law or a
government agency or court order; or (4) you give us written permission.
21. Notices.
a. Name or Address Changes. You are
responsible for notifying us of any address or name change. The Credit Union
is only required to attempt to communicate with you at the most recent
address you have provided to us. We may require all name and
address changes to be provided in writing.
If we attempt to locate you, we may impose a service fee as set forth in the
Truth-in-Savings Disclosure.
b. Notice of Amendments. Except as
prohibited by applicable law, we may change the terms of this Agreement. We
will notify you of any changes in terms, rates, or fees as required by law.
We reserve the right to waive any term in this Agreement. Any such
waiver shall not affect our right to future
enforcement.
c. Effect of Notice. Any written notice you
give us is effective when we receive it. Any written notice we give to you
is effective when it is deposited in the U.S. Mail, postage prepaid and
addressed to you at your statement mailing address. Notice to any
account owner is considered notice to all
account owners.
22. Taxpayer Identification Numbers and
Backup Withholding. Your failure to furnish a correct Taxpayer
Identification Number (TIN) or meet other requirements may result in backup
withholding. If your account is subject to backup withholding, we must
withhold
and pay to the Internal Revenue Service
(IRS) a percentage of dividends, interest, and certain other payments. If
you fail to provide your TIN, we may suspend opening your account.
23. Statements.
a. Contents. If we provide a periodic
statement for your account, you will receive a periodic statement of
transactions and activity on your account during the statement period as
required by applicable law. If a periodic statement is provided, you agree
that only one statement is necessary for joint accounts. For share draft or
checking accounts, you understand and agree that your original draft, when
paid, becomes property of the Credit Union and may not be returned to you,
but copies may be retained by us or be
payable through financial institutions and
made available upon your request. You understand and agree that statements
are made available to you on the date they are sent to you. You also
understand and agree that drafts or copies thereof are made available to you
on the date the statement is sent to you, even if the drafts do not
accompany the statement.
b. Examination. You are responsible for
promptly examining each statement upon receiving it and reporting any
irregularities to us. If you fail to report any irregularities such as
forged, altered, unauthorized, unsigned, or otherwise fraudulent items drawn
on your account, erroneous payments or transactions or other discrepancies
reflected on your statement within a reasonable time of receiving your
statement, we will not be responsible for your loss. In addition, we will
not be responsible for any such items,
payments transactions or other
discrepancies reflected on your statement if you fail to notify us within
thirty-three (33) days of the mailing date of the statement. We also will
not be liable for any items that are forged or altered in a manner not
detectable by a
reasonable person, including the
unauthorized use of a facsimile signature machine.
c. Notice to Credit Union. You agree that
the Credit Union's retention of drafts does not alter or waive your
responsibility to examine your statements or the time limit for notifying us
of any errors. The statement will be considered correct for all purposes
and we will not be liable for any payment
made or charge to your account unless you notify us in writing within the
above time limit for notifying us of any errors. If you fail to receive a
periodic statement, you agree to notify us within fourteen (14) days of the
time
you regularly receive a statement.
24. Inactive Accounts. If your account
falls below any applicable minimum balance and you have not made any
transactions over a period specified in the Truth-in-Savings Disclosure
during which we have been unable to contact you by regular mail, we may
classify your account as inactive or
dormant. Unless prohibited by applicable law, we may charge a service fee as
set forth in the Truth-in-Savings Disclosure for processing your inactive
account. If we impose a fee, we will notify you, as required by law, at your
last known address. You authorize us to
transfer funds from another account of yours to cover any service fees, if
applicable. To the extent allowed by law, we reserve the right to transfer
the account funds to an account payable and to suspend any further account
statements. If a deposit or withdrawal has not been made on the account and
we have had no other sufficient contact with you within the period specified
by state law, the account will be presumed to be abandoned. Funds in
abandoned accounts will be
reported and remitted in accordance with
state law. Once funds have been turned over to the state, we have no further
liability to you for such funds and if you choose to reclaim such funds, you
must apply to the appropriate state agency.
25. Special Account Instructions. You may
request that we facilitate certain trust, will, or court-ordered account
arrangements. However, because we do not give legal advice, we cannot
counsel you as to which account arrangement most appropriately meets
the specific requirements of your trust,
will, or court order. If you ask us to follow any instructions that we
believe might expose us to claims, lawsuits, expenses, liabilities, or
damages, whether directly or indirectly, we may refuse to follow your
instructions or may
require you to indemnify us or post a bond
or provide us with other protection. Account changes requested by you, or
any account owner, such as adding or closing an account or service, must be
evidenced by a signed account change form and accepted by us.
26. Termination of Account. We may
terminate your account at any time without notice to you or may require you
to close your account and apply for a new account if: (1) there is a change
in owners or authorized signers; (2) there has been a forgery or fraud
reported or committed involving your
account; (3) there is a dispute as to the ownership of the account or of the
funds in the account; (4) any share drafts are lost or stolen; (5) there are
excessive returned unpaid items not covered by an overdraft protection
plan; (6) there has been any
misrepresentation or any other abuse of any of your accounts; or (7) we
reasonably deem it necessary to prevent a loss to us. You may terminate an
individual account by giving written notice. We reserve the right to require
the consent of all owners to terminate a joint account. We are not
responsible for payment of any draft, withdrawal, or other item after your
account is terminated; however, if we pay an item after termination, you
agree to reimburse us.
27. Termination of Membership. You may
terminate your membership by giving us written notice or by withdrawing your
minimum required membership share, if any, and closing all your accounts.
You may be denied services for causing a loss to the Credit Union or you may
be expelled for any reason as allowed by applicable law.
28. Death of Account Owner. We may continue
to honor all transfer orders, withdrawals, deposits and other transactions
on an account until we are notified of a member's death. Once we are
notified of a member's death, we may pay drafts or honor other
payments or transfer orders authorized by
the deceased member for a period of ten (10) days after that date unless we
receive instructions from any person claiming an interest in the account to
stop payment on the drafts or other items. We may require
anyone claiming a deceased owner's account
funds to indemnify us for any losses resulting from our honoring that claim.
This Agreement will be binding upon any heirs or legal representatives of
any account owner.
29. Severability. If a court holds any
portion of this Agreement to be invalid or unenforceable, the remainder of
this Agreement shall not be invalid or unenforceable and will continue in
full force and effect. All headings are intended for reference only and are
not to be construed as part of the Agreement.
30. Enforcement. You are liable to us for
any loss, cost or expense we incur resulting from your failure to follow
this Agreement. You authorize us to deduct any such loss, costs or expenses
from your account without prior notice to you. If we bring a legal
action to collect any amount due under or
to enforce this Agreement, we shall be entitled, subject to applicable law,
to payment of reasonable attorney's fees and costs, including fees on any
appeal, bankruptcy proceedings, and any post-judgment collection
actions.
31. Governing Law. This Agreement is
governed by the Credit Union's Bylaws, federal laws and regulations, the
laws, including applicable principles of contract law, and regulations of
the state in which the Credit Union's main office is located, and local
clearinghouse rules, as amended from time
to time. As permitted by applicable law, you agree that any legal action
regarding this Agreement shall be brought in the county in which the Credit
Union is located.
32. Negative Information Notice. We may
report information about your loan, share or deposit accounts to credit
bureaus. Late payments, missed payments, or other defaults on your accounts
may be reflected in your credit report.
FUNDS
AVAILABILITY POLICY
This disclosure describes your ability to
withdraw funds at Bossier Federal Credit Union. It only applies to the
availability of funds in transaction accounts. The credit union reserves the
right to delay the availability of funds deposited to accounts that are not
transaction accounts for periods longer than those disclosed in this policy.
Please ask us if you have a question about which accounts are affected by
this policy.
1. General Policy. Our policy is to make
funds from your cash and check deposits available to you on the same
business day that we receive your deposit. Electronic direct deposits will
be available on the day we receive the deposit. Once they are available, you
can withdraw the funds in cash and we will use the funds to pay checks that
you have written. For determining the availability of your deposits, every
day is a business day, except Saturdays, Sundays, and federal holidays. If
you make a deposit before 6:00 p.m. on a business day that we are open, we
will consider that day to be the day of your deposit. However, if you make a
deposit after 6:00 p.m. or on a day we are not open, we will consider that
the deposit was made on the next business day we are open.
2. Reservation of Right to Hold. In some
cases, we will not make all of the funds that you deposit by check available
to you on the same business day that we receive your deposit. Depending on
the type of check that you deposit, funds may not be available until the
fifth business day after the day of your deposit. However, the first $100.00
of your deposit will be available on the first business day after the day of
your deposit. If we are not going to make all of the funds from your deposit
available on the same business day, we will notify you at the time you make
your deposit. We will also tell you when the funds will be available. If
your deposit is not made directly to one of our employees, or if we decide
to take this action after you have left the premises, we will mail you the
notice by the next business day after we receive your deposit. If you will
need the funds from a deposit right away, you should ask us when the funds
will be available.
3. Holds on Other Funds. If we cash a check
for you that is drawn on another financial institution, we may withhold the
availability of a corresponding amount of funds that are already in your
account. Those funds will be available at the time funds from the check we
cashed would have been available if you had deposited it. If we accept for
deposit a check that is drawn on another financial institution, we may make
funds from the deposit available for withdrawal immediately but delay your
availability to withdraw a corresponding amount of funds that you have on
deposit in another account with us. The funds in the other account would
then not be available for withdrawal until the time periods that are
described elsewhere in this disclosure for the type of check that you
deposited.
4. Longer Delays May Apply. We may delay
your ability to withdraw funds deposited by check into your account an
additional number of days for these reasons:
- We believe a check you deposit will not
be paid.
- You deposit checks totaling more than
$5,000 on any one day.
- You deposit a check that has been
returned unpaid.
- You have overdrawn your account
repeatedly in the last six (6) months.
- There is an emergency, such as failure of
communications or computer equipment.
We will notify you if we delay your ability
to withdraw funds for any of these reasons, and we will tell you when the
funds will be available. They will generally be available no later than the
eleventh business day after the day of your deposit.
5. Special Rules for New Accounts. If you
are a new member, the following special rules will apply during the first
thirty (30) days your account is open. Funds from electronic direct deposits
to your account will be available on the day we receive the deposit. Funds
from deposits of cash, wire transfers, and the first $5,000 of a day's total
deposits of cashier's, certified, teller's, traveler's, and federal, state,
and local government checks will be available on the next business day after
the day of your deposit if the deposit meets certain conditions. For
example, the checks must be payable to you. The excess over $5,000 will be
available on the ninth business day after the day of your deposit. If your
deposit of these checks (other than a U.S. Treasury check) is not made in
person to one of our employees, the first $5,000 will not be available until
the second business day after the day of your deposit. Funds from all other
check deposits will be available on the ninth business day after the day of
your deposit.
6. Deposits at Nonproprietary ATMs. Funds
from any deposits (cash or checks) made at automated teller machines (ATMs)
we do not own or operate will not be available until the fifth business day
after the date of your deposit. This rule does not apply at ATMs that we own
or operate. All ATMs that we own or operate are identified as our machines.
ELECTRONIC FUNDS TRANSFER AGREEMENT AND
DISCLOSURE
This Electronic Funds Transfer Agreement is
the contract which covers your and our rights and responsibilities
concerning the electronic funds transfer ("EFT") services offered to you by
Bossier Federal Credit Union ("Credit Union"). In this Agreement, the words
"you" and "yours" mean those who sign the application or account card as
applicants, joint owners, or any authorized users. The words "we," "us," and
"our" mean the Credit Union. The word "account" means any one or more
share/savings, share
draft/checking accounts you have with the
Credit Union. Electronic funds transfers are electronically initiated
transfers of money from your account through the electronic funds transfer
services described below. By signing an application or account card for EFT
services, signing your Card, or using any service, each of you, jointly and
severally, agree to the terms and conditions in this Agreement and any
amendments for the EFT services offered.
1. EFT Services. If approved, you may
conduct any one or more of the EFT services offered by the Credit Union.
a. ATM Card. If approved, you may use your
Card and PIN (Personal Identification Number) in automated teller machines
of the Credit Union, Cirrus, CU24, Maestro networks, and such other machines
or facilities as the Credit Union may designate.
At the present time, you may use your Card
to:
- Withdraw funds from your share/savings,
share draft/checking and secondary savings accounts.
- Transfer funds from your share/savings,
share draft/checking, secondary savings and line-of-credit accounts.
- Obtain balance information for your
share/savings, share draft/checking and secondary savings accounts.
- Make loan payments from your
share/savings, share draft/checking accounts.
- Access your Line-of-Credit account.
- Make POS (Point-of-Sale) transactions
with your Card and PIN (Personal Identification Number) to purchase goods or
services at POS terminals that carry
Cirrus, CU24, Maestro network logo(s).
The following limitations on the frequency
and amount of ATM transactions may apply:
- There is no limit on the number of cash
withdrawals you may make in any one day, if there are sufficient funds in
your account.
- There is no limit on the number of POS
transactions you may make in any one day, if there are sufficient funds in
your account.
- You may transfer up to the available
balance in your accounts at the time of the transfer.
- See Section 2 for transfer limitations
that may apply to these transactions.
Because of the servicing schedule and
processing time required in ATM operations, there may be a delay between the
time a deposit (either cash or check) is made and when it will be available
for withdrawal.
b. MasterMoney. You may use your Card to
purchase goods and services from participating merchants. If you wish to pay
for goods or services over the Internet, you may be required to provide card
member security information before you will be
permitted to complete the transaction. You
agree that you will not use your Card for any transaction that is illegal
under applicable federal, state, or local law. Funds to cover your Card
purchases will be deducted from your share draft/checking
account. If the balance in your account is
not sufficient to pay the transaction amount, the credit union will pay the
amount and treat the transaction as a request to transfer funds from other
deposit accounts, approved overdraft protection accounts or loan accounts
that you have established with the Credit Union. If you initiate a
transaction that overdraws your Account, you agree to make immediate payment
of any overdrafts together with any service charges to the Credit Union. In
the event of repeated overdrafts, the Credit Union may terminate all
services under this Agreement. You may use your Card and PIN (Personal
Identification Number) in automated teller machines of the Credit Union,
Cirrus, Maestro, CU24 networks, and such other machines or facilities as the
Credit Union may designate. To avoid ATM fees you should use your card on
the credit side. At the present time, you
may also use your Card to:
- Make deposits to your share/savings,
share draft/checking and secondary savings accounts.
- Withdraw funds from your share/savings,
share draft/checking and secondary savings accounts.
- Transfer funds from your share/savings,
share draft/checking and secondary savings accounts.
- Obtain balance information for your
share/savings, share draft/checking and secondary savings accounts.
- Make loan payments from your
share/savings, share draft/checking and secondary savings accounts.
- Access your Line-of-Credit account.
- Make POS (Point-of-Sale) transactions
with your Card and PIN (Personal Identification Number) to purchase goods or
services at merchants that accept MasterCard.
- Order goods or services by mail or
telephone from places that accept MasterCard.
The following limitations on the frequency
and amount of MasterMoney transactions may apply:
- There is no limit on the number of
MasterMoney purchases you make per day.
- Purchase amounts are limited to the
amount in your account.
- There is no limit to the number of cash
withdrawals you may make in any one day from an ATM machine.
- There is no limit on the number of POS
transactions you may make in any one day.
- You may transfer up to the available
balance in your accounts at the time of the transfer.
- See Section 2 for transfer limitations
that may apply to these transactions.
c. EZ-access. If we approve the EZ-access
for your accounts, a separate PIN (Personal Identification Number) will be
assigned to you. You must use your PIN (Personal Identification Number)
along with your account number to access your accounts.
At the present time you may use the
EZ-access to:
- Transfer funds from your share/savings,
share draft/checking, secondary savings and loan accounts.
- Obtain balance information for your
share/savings, share draft/checking, secondary savings and loan accounts.
- Make loan payments from your
share/savings, share draft/checking and secondary savings accounts.
- Determine if a particular item has
cleared.
- Verify the last date and amount of your
payroll deposit.
Your accounts can be accessed under the
EZ-access via a touch tone telephone only. EZ-access service will be
available for your convenience twenty-four (24) hours per day. This service
may be interrupted for a short time each day for data processing.
- See Section 2 for transfer limitations
that may apply to these transactions.
The Credit Union reserves the right to
refuse any transaction which would draw upon insufficient funds, exceed a
credit limit, lower
an account below a required balance, or
otherwise require us to increase our required reserve on the account. All
checks are payable to you as a primary member and will be mailed to your
address of record. The Credit Union may set other limits on the amount of
any transaction, and you will be notified
of those limits. The Credit Union may refuse to honor any transaction for
which you do not have sufficient available verified funds. The service will
discontinue if no transaction is entered after numerous unsuccessful
attempts to enter a transaction, and there
may be limits on the duration of each telephone call.
d. Preauthorized EFTs.
- Direct Deposit. Upon instruction of (i)
your employer or (ii) the Treasury Department or (iii) other financial
institutions, the Credit Union will accept direct deposits of your paycheck
or of federal recurring payments, such as Social Security, to your
share/savings, share draft/checking, secondary account.
- Preauthorized Debits. Upon instruction,
we will pay certain recurring transactions from your share/savings, share
draft/checking account. Savings - six (6) only.
- See Section 2 for transfer limitations
that may apply to these transactions.
- Stop Payment Rights. If you have arranged
in advance to make regular electronic fund transfers out of your account(s)
for money you owe others, you may stop payment of preauthorized transfers
from your account. You must notify us orally or in writing at any time up to
three (3) business days before the scheduled date of the transfer. We may
require written confirmation of the stop payment order to be made within
fourteen (14) days of any oral notification. If we do not receive the
written confirmation, the oral stop payment order shall cease to be binding
fourteen (14) days after it has been made.
- Notice of Varying Amounts. If these
regular payments vary in amount, the person you are going to pay is required
to tell you, ten (10) days before each payment, when it will be made and how
much it will be. You may choose instead to get this notice only when the
payment would differ by more than a certain amount from the previous payment
or when the amount would fall outside certain limits that you set.
- Liability for Failure to Stop Payment of
Preauthorized Transfers. If you order us to stop payment of a preauthorized
transfer three (3) business days or more before the transfer is scheduled,
and we do not do so, we will be liable for your losses or damages.
e. Electronic Check Conversion/Electronic
Returned Check Fees. If you pay for something with a check or share draft
you may authorize your check or share draft to be converted to an electronic
fund transfer. You may also authorize merchants to
electronically debit your account for
returned check fees. You are considered to have authorized these electronic
funds transfers if you complete the transaction after being told (orally or
by a notice posted or sent to you) that the transfer may be processed
electronically or if you sign a written authorization.
f. e-Branch. If we approve the e-Branch for
your accounts, a separate PIN (Personal Identification Number) will be
assigned to you. You must use your PIN (Personal Identification Number)
along with your account number to access your accounts. At
the present time, you may use the e-Branch
to:
- Withdraw funds from your share/savings,
share draft/checking and secondary savings accounts.
- Transfer funds from your share/savings,
share draft/checking and secondary savings accounts.
- Make loan payments from your
share/savings, share draft/checking and secondary savings accounts.
- Access your Line-of-Credit account.
- Make bill payments to preauthorized
creditors.
Your accounts can be accessed under the
e-Branch via personal computer. e-Branch will be available for your
convenience twenty-four (24) hours per day. This service may be interrupted
for a short time each day for data processing. We reserve the right
to refuse any transaction which would draw
upon insufficient funds, exceed a credit limit, lower an account below a
required balance, or otherwise require us to increase our required reserve
on the account. All checks are payable to you as a primary member
and will be mailed to your address of
record. We may set other limits on the amount of any transaction, and you
will be notified of those limits. We may refuse to honor any transaction for
which you do not have sufficient available verified funds. The service will
discontinue if no transaction is entered
after numerous unsuccessful attempts to enter a transaction, and there may
be limits on the duration of each access.
- There is no limit to the number of
inquiries, transfers, or withdrawal requests you may make in any one day.
- See Section 2 for transfer limitations
that may apply to these transactions.
g. Bill Payment. We will process bill
payment transfer requests only to those creditors the Credit Union has
designated in the User Instructions and such creditors as you authorize and
for whom the Credit Union has the proper vendor code number.
We will not process any bill payment
transfer if the required transaction information is incomplete. We will
withdraw the designated funds from your share draft account for bill payment
transfer by the designated cut-off time on the date you schedule for
payment. We will process your bill payment transfer within a designated
number of days before the date you are scheduled for payment. You must allow
sufficient time for vendors to process your payment after they receive a
transfer from us. Please leave as much time as though you were sending your
payment by mail. We cannot guarantee the time that any payment will be
credited to your account by the vendor.
- There is no limit on the number of bill
payments per day.
- Monthly fee of $4.95.
2. Transfer Limitations. For all
share/savings, share draft/money market checking accounts, no more than six
(6) preauthorized, automatic, telephone, or Internet transfers and
withdrawals may be made from each account to another account of yours or to
a
third party in any month, and no more than
three (3) of these six (6) may be made by check, draft, or access card to a
third party. If you exceed these limitations, your account may be subject to
a fee or be closed.
3. Conditions of EFT Services.
a. Ownership of Cards. Any Card or other
device which we supply to you is our property and must be returned to us, or
to any person whom we authorize to act as our agent, or to any person who is
authorized to honor the Card, immediately according to instructions. The
Card may be repossessed at any time at our sole discretion without demand or
notice. You cannot transfer your Card or account to another person.
b. Honoring the Card. Neither we nor
merchants authorized to honor the Card will be responsible for the failure
or refusal to honor the Card or any other device we supply to you. If a
merchant agrees to give you a refund or adjustment, you agree to accept a
credit to your account in lieu of a cash refund.
c. Foreign Transactions.
MasterCard If you effect a transaction with
your MasterCard card in a currency other than U.S. dollars, MasterCard
International Incorporated will convert the charge into a U.S. dollar
amount. MasterCard International will use its currency conversion procedure,
which is disclosed to institutions that issue MasterCard cards. Currently
the currency conversion rate used by MasterCard International to determine
the transaction amount in U.S. dollars for such transactions is generally
either a government mandated rate or a wholesale rate determined by
MasterCard International for the processing cycle in
which the transaction is processed,
increased by one percentage point. The currency conversion rate used by
MasterCard International on the processing date may differ from the rate
that would have been used on the purchase date or cardholder statement
posting date.
d. Security of Access Code. You may use one
or more access codes with your electronic funds transfers. The access codes
issued to you are for your security purposes. Any codes issued to you are
confidential and should not be disclosed to third parties or recorded on or
with the Card. You are responsible for safekeeping your access codes. You
agree not to disclose or otherwise make your access codes available to
anyone not authorized to sign on your accounts. If you authorize anyone to
use your access codes, that authority shall continue until you specifically
revoke such authority by notifying the Credit Union. You understand that any
joint owner you authorize to use an access code may withdraw or transfer
funds from any of your accounts. If you fail to maintain the security of
these access codes and the Credit Union suffers a loss, we may
terminate your EFT services immediately
without notice.
e. Joint Accounts. If any of your accounts
accessed under this Agreement are joint accounts, all joint owners,
including any authorized users, shall be bound by this Agreement and, alone
and together, shall be responsible for all EFT transactions to
or from any share/savings, share
draft/checking or loan accounts as provided in this Agreement. Each joint
account owner, without the consent of any other account owner, may, and
hereby is authorized by every other joint account owner to, make any
transaction permitted under this Agreement. Each joint account owner is
authorized to act for the other account owners, and the Credit Union may
accept orders and instructions regarding any EFT transaction on any account
from any joint account owner.
4. Fees and Charges. There are certain fees
and charges for electronic funds transfer services. From time to time, the
charges may be changed. We will notify you as required by applicable law. If
you use an ATM not operated by us, you may be charged a fee by the ATM
operator and by any national, regional, or local network used in processing
the transaction (and you may be charged a fee for a balance inquiry even if
you do not complete a fund transfer). The ATM surcharge will be debited from
your account if you elect to complete the transaction or continue with the
balance inquiry.
a. ATM Card Fees.
- Six (6) (on share/savings and money
market checking) ATM withdrawals per month are allowed free of charge.
- $3.00 charge for ATM withdrawals
(share/savings and money market checking accounts) per transaction after six
(6).
- $1.00 charge for ATM withdrawals at
machines we do not own (nonproprietary).
- We do not charge for any POS transactions
at the present time.
- Replacement card fee of $3.00 per card.
- Non-sufficient funds fee of $22.00.
- $3.00 overdraft transfer fee, per
transfer.
- Other express card/PIN fee of $75.00.
b. MasterMoney Fees.
- $1.00 charge for ATM withdrawals at
machines we do not own (nonproprietary).
- We do not charge for any POS transactions
at the present time.
- Replacement card fee of $3.00 per card.
- Non-sufficient funds fee of $22.00.
- PIN replacement fee of $3.00.
- Express delivery fee $75.00.
- Overdraft transfer fee of $3.00 per
transfer.
c. EZ-access Fees.
- $3.00 per transaction over six (6)
transactions on share/savings and money market checking accounts.
d. Preauthorized EFT Fees.
- Non-sufficient funds fee of $22.00.
- Overdraft transfer fee of $3.00.
e. e-Branch Fees.
- $3.00 per transaction over six (6)
transactions on share/savings and money market checking accounts.
f. Bill Payment Fees.
- $4.95 service fee per month.
- Non-sufficient funds fee of $22.00.
- Stop pay fee of $20.00.
5. Member Liability. You are responsible
for all transactions you authorize using your EFT services under this
Agreement. If you permit someone else to use an EFT service, your Card or
your access code, you are responsible for any transactions they authorize
or conduct on any of your accounts.
However, TELL US AT ONCE if you believe your Card and/or access code has
been lost or stolen or if you believe someone has used your Card or access
code or otherwise accessed your accounts without your permission.
Telephoning is the best way of keeping your
possible losses down. You could lose all the money in your account (plus
your maximum overdraft line of credit).
You are not liable for an unauthorized
MasterCard debit card transaction that was not conducted at an ATM if you
can demonstrate that you exercised reasonable care in protecting your Card
from loss or theft, you have not reported two or more incidents of
unauthorized use in the past twelve (12)
months, and your account is in good standing. Otherwise your liability for
an unauthorized MasterCard debit card transaction that was not conducted at
an ATM will be no more than $50. For all other EFT transactions involving
access devices, including transactions conducted at ATMs, your liability for
unauthorized transactions is determined as follows. If you tell us within
two (2) business days, you can lose no more than $50 if someone used your
Card or code without your permission. If you do NOT tell us within two (2)
business days after you learn of the loss or theft of your Card or code, and
we can prove that we could have stopped someone from using your Card or code
without your permission if you had told us, you could lose as much as
$500.00. Also, if your statement shows transfers that you did not make, tell
us at once. If you do not tell us within sixty (60) days after the statement
was mailed to you, you may not get back any money lost after the sixty (60)
days if we can prove that we could have stopped someone from making the
transfers if you had told us in time. If a good reason (such as a hospital
stay) kept you from telling us, we will extend the time periods. If you
believe your Card has been lost or stolen or that someone has transferred or
may transfer money from your account without your permission, call:
(318) 212-6100
(318) 742-4090
(800) 510-6568
Fax: (318) 747-2422
www.bossierfcu.org
or write to:
Bossier Federal Credit Union
1961 Airline Drive
Bossier City, LA 71112
6. Right to Receive Documentation.
a. Periodic Statements. Transfers and
withdrawals made through any ATM or POS terminal, Debit Card transactions,
audio response transactions, preauthorized EFTs, electronic/PC transactions
or bill payments you make will be recorded on your
periodic statement. You will receive a
statement monthly unless there is no transaction in a particular month. In
any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You may obtain a
receipt at the time you make any transaction (except inquiries) involving
your account using an ATM, POS terminal, or Debit Card transaction with a
participating merchant.
c. Direct Deposit. If you have arranged to
have a direct deposit made to your account at least once every sixty (60)
days from the same source and you do not receive a receipt (such as a pay
stub), you can find out whether or not the deposit has been made by calling
(318)747-1295 or (318) 212-6100. You can also access your account on our
e-branch at www.bossierfcu.org. This does not apply to transactions
occurring outside the United States.
7. Account Information Disclosure. We will
disclose information to third parties about your account or the transfers
you make:
- As necessary to complete transfers;
- To verify the existence of sufficient
funds to cover specific transactions upon the request of a third party, such
as a credit bureau or merchant;
- If your account is eligible for emergency
cash and/or emergency card replacement services, and you request such
services, you agree that we may provide personal information about you and
your account that is necessary to provide you with the
requested service(s);
- comply with government agency or court
orders; or
- If you give us your written permission.
8. Business Days. Our business days are
Monday through Friday, excluding holidays.
9. Credit Union Liability for Failure to
Make Transfers. If we do not complete a transfer to or from your account on
time or in the correct amount according to our agreement with you, we may be
liable for your losses or damages. However, we will not be liable
for direct or consequential damages in the
following events:
- If, through no fault of ours, there is
not enough money in your accounts to complete the transaction, if any funds
in your accounts necessary to complete the transaction are held as
uncollected funds pursuant to our Funds Availability Policy, or if the
transaction involves a loan request exceeding your credit limit.
- If you used your Card or access code in
an incorrect manner.
- If the ATM where you are making the
transfer does not have enough cash.
- If the ATM was not working properly and
you knew about the problem when you started the transaction.
- If circumstances beyond our control (such
as fire, flood, or power failure) prevent the transaction.
- If the money in your account is subject
to legal process or other claim.
- If funds in your account are pledged as
collateral or frozen because of a delinquent loan.
- If the error was caused by a system of
any participating ATM network.
- If the electronic transfer is not
completed as a result of your willful or negligent use of your Card, access
code, or any EFT facility for making such transfers.
- If the telephone or computer equipment
you use to conduct audio response or electronic/PC transactions is not
working properly and you know or should have known about the breakdown when
you started the transaction.
- If you have bill payment services, we can
only confirm the amount, the participating merchant, and date of the bill
payment
transfer made by the Credit Union. For any
other error or question you have involving the billing statement of the
participating merchant, you must contact the merchant directly. We are not
responsible for investigating such errors.
- Any other exceptions as established by
the Credit Union.
10. Notices. All notices from us will be
effective when we have mailed them or delivered them to your last known
address in the Credit Union's records. Notices from you will be effective
when received by the Credit Union at the address specified in this
Agreement. We reserve the right to change the terms and conditions upon
which this service is offered. We will mail notice to you at least
twenty-one (21) days before the effective date of any change. Use of this
service is subject to existing regulations governing the Credit Union
account and any future changes to those regulations. The following
information is a list of safety precautions regarding the use of Automated
Teller Machines (ATM) and Night Deposit Facilities.
- Be aware of your surroundings,
particularly at night.
- Consider having someone accompany you
when the ATM or night deposit facility is used after dark.
- Close the entry door of any ATM facility
equipped with a door.
- If another person is uncomfortably close
to you at the time of your transaction, ask the person to step back before
you complete your transaction. If it is after the regular hours of the
financial institution and you are using an ATM, do not permit entrance to
any person you do not know.
- Refrain from displaying your cash at the
ATM or night deposit facility. As soon as your transaction is completed,
place your money in your purse or wallet. Count the cash later in the safety
of your car or home.
- If you notice anything suspicious at the
ATM or night deposit facility, consider using another ATM or night deposit
facility or coming back later. If you are in the middle of a transaction and
you notice something suspicious, cancel the transaction,
take your Card or deposit envelope, and
leave.
- If you are followed after making a
transaction, go to the nearest public area where people are located.
- Do not write your personal identification
number or code on your ATM Card.
- Report all crimes to law enforcement
officials immediately. If emergency assistance is needed, call the police
from the nearest available public telephone.
11. Billing Errors. In case of errors or
questions about electronic funds transfers from your share/savings, share
draft/checking accounts, telephone us at the following number or send us a
written notice to the following address as soon as you can. We must
hear from you no later than sixty (60) days
after we sent the FIRST statement on which the problem appears. Call us at:
(318) 742-4090
(800) 510-6568
Fax: (318) 747-2422
www.bossierfcu.org
or write to:
Bossier Federal Credit Union
1961 Airline Drive
Bossier City, LA 71112
- Tell us your name and account number.
- Describe the electronic transfer you are
unsure about, and explain as clearly as you can why you believe the Credit
Union
has made an error or why you need more
information.
- Tell us the dollar amount of the
suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10)* business days after