Privacy Policy

(2020)

Bossier Federal Credit Union is committed to providing you financial products and services to meet your needs and reach your financial goals. We are equally committed to protecting our members’ privacy. You can be confident that your financial privacy is a priority of this credit union.

Under federal law we are required to give you this privacy notice. It explains the credit union’s privacy policies and practices concerning the personal information we collect and disclose about our members. If after reading this notice you have any questions, you may contact us.

FACTS – What does Bossier Federal Credit Union do with your personal information?

 

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:
• Social Security number and credit card or other debt
• credit history and income
• payment history and transaction or loss history

When you are no longer our member, we continue to share your information as described in this notice

How?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Bossier Federal Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus.

Does Bossier Federal Credit Union share? Yes
Can you limit this sharing? No

For our marketing purposes – to offer our products and services to you.
Does Bossier Federal Credit Union share? Yes
Can you limit this sharing? No

For joint marketing with other financial companies
Does Bossier Federal Credit Union share? Yes
Can you limit this sharing? No

For our affiliates’ everyday business purposes – information about your transactions and experiences
Does Bossier Federal Credit Union share? No
Can you limit this sharing? We don’t share

For our affiliates’ everyday business purposes – information about your creditworthiness
Does Bossier Federal Credit Union share? No
Can you limit this sharing? We don’t share

For nonaffiliates to market to you
Does Bossier Federal Credit Union share? No
Can you limit this sharing? We don’t share

Questions? Call (318) 212-6100 or go to www.bossierfcu.org

What we do

How does Bossier Federal Credit Union protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Bossier Federal Credit Union collect my personal information?
We collect your personal information, for example, when you
• open an account or tell us who receives the money
• show your government-issued ID or apply for financing
• give us your wage statements

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only
• sharing for affiliates’ everyday business purposes – information about your creditworthiness
• affiliates from using your information to market to you
• sharing for nonaffiliates to market to you

State law and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates – Companies related by common ownership or control. They can be financial and nonfinancial companies.
Bossier Federal Credit Union has no affiliates.

Nonaffiliates – Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Bossier Federal Credit Union does not share with our nonaffiliates so they can market to you

Joint Marketing – A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partners include CUNA Mutual Group’s MEMBERCONNECT

Last Revised: 2026

Digital Banking & Mobile App Privacy Notice:

This Digital Banking & Mobile App Privacy Notice supplements the Bossier Federal Credit Union Privacy Policy (the “Privacy Policy”) provided to you as required under the Gramm-Leach-Bliley Act (“GLBA”) and Regulation P (12 C.F.R. Part 1016). This Notice addresses information practices specific to your use of our digital banking platforms and mobile application. It does not replace the Privacy Policy, which describes our broader information collection, sharing, and opt-out practices. If there is a conflict between this Notice and the Privacy Policy, the Privacy Policy controls to the extent required by federal law.

Information We Collect Through Digital Banking Services:

In addition to information described in our Privacy Notice, we may collect the following categories of information when you access or use our digital banking services:

  • Account Information: such as account numbers, balances, transaction history, and login credentials
  • Device Information: such as device type, operating system, unique device identifiers, browser type, and mobile network information
  • Usage Information: such as pages visited within our digital banking platforms, features used, session duration, click patterns, and access times
  • Connection Information: such as IP address, referring URLs, and internet service provider

This information helps us detect fraud, maintain security, improve functionality, and provide support.

Cookies and Tracking Technologies:

Our digital banking platforms and websites may use cookies, pixel tags, and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. A cookie is a small text file stored on your device by your web browser. Pixel tags (also known as web beacons) are small strings of code that may be placed on our web pages or in emails.

We may use these technologies to:

  • Authenticate your identity and maintain your session
  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Detect and prevent fraud

You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain digital banking features. We do not use cookies to collect personal information for sale to third parties, and we do not engage in cross-site behavioral advertising on our digital banking platforms.

Some web browsers offer a “Do Not Track” signal. At this time, our digital banking platforms do not respond to “Do Not Track” browser signals.

Mobile Device Permissions:

The Bossier Federal Mobile App may request permission to access certain device functions:

Camera Access:

  • Mobile check deposit
  • Identity verification
  • Document uploads

Biometric Authentication:

Where supported by your device, you may choose to use:

  • Face ID
  • Touch ID
  • Fingerprint authentication

We do not sell, lease, or trade biometric information. Biometric data used for device-level authentication is processed solely on your device and is not transmitted to or stored on Bossier Federal servers. You may disable biometric authentication at any time through your device settings or within the Bossier Federal Mobile App.

Push Notifications:

Push notifications may be used to provide account alerts, fraud notifications, security information, service updates, and other messages related to your accounts. You may disable notifications through your device settings.

Location Services:

With your consent, location information may be used to:

  • Locate nearby branches
  • Locate surcharge-free ATMs
  • Help identify potentially fraudulent activity

You can withdraw location permission through your device settings at any time. Disabling location may prevent certain location-enabled features from working, but typical digital banking functions and services will remain available. We do not sell or share precise location data with nonaffiliated third parties for marketing purposes. Location data shared with service providers supporting the functions described above is subject to contractual confidentiality and security requirements.

Mobile Deposit Services:

When using Mobile Deposit, images and information associated with deposited checks may be collected, processed, stored, and transmitted to facilitate deposit transactions and comply with legal and regulatory requirements.

Electronic Communications:

By enrolling in digital banking services, you consent to receive certain electronic communications, including:

  • Security notices
  • Service announcements
  • Transaction alerts
  • Electronic statements (eStatements), if enrolled
  • Regulatory disclosures

Third-Party Service Providers:

Bossier Federal Credit Union may use trusted third-party service providers to support digital banking operations, including cloud hosting, payment processing, fraud prevention, identity verification, analytics, and technical support services. These providers may access member information only as necessary to perform services on our behalf and are contractually required to maintain the confidentiality and security of such information. We do not sell member personal information to third parties. Information shared with service providers and joint marketing partners is subject to the requirements of federal law.

Fraud Prevention and Security Monitoring:

To protect your accounts and our systems, Bossier Federal may use automated monitoring tools to identify:

  • Suspicious login attempts
  • Unusual account activity
  • Potential account takeover attempts
  • Fraudulent transactions
  • Cybersecurity threats

Monitoring activities may involve evaluation of device characteristics, behavioral patterns, geographic indicators, and transaction activity.

Data Security:

Consistent with the requirements of the Gramm-Leach-Bliley Act (15 U.S.C. § 6801(b)), the NCUA’s security program requirements (12 C.F.R. Part 748), and Bossier Federal’s existing Privacy Policy, we maintain administrative, technical, and physical safeguards designed to protect member nonpublic personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include computer safeguards, secure systems, secured facilities, encryption technologies, access controls, and ongoing monitoring.

Data Retention:

Information collected through digital banking platforms is retained for as long as necessary to:

  • Maintain member accounts
  • Complete transactions
  • Detect and investigate fraud
  • Meet record retention requirements
  • Comply with legal and regulatory obligations

Children’s Privacy:

Our digital banking services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our digital banking platforms. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information through our digital banking services, please contact us at 318-212-6100.

Changes to This Notice:

Bossier Federal Credit Union may update this Digital Banking and Mobile App Privacy Notice periodically to reflect changes in technology, services, legal requirements, or business practices. When we make material changes to this Notice, we will notify you by posting the revised Notice on our website and digital banking platforms, and by indicating the date of the most recent revision at the top of this Notice. We encourage you to review this Notice periodically. Your continued use of our digital banking services following the posting of changes constitutes your acknowledgment of such changes.

Contact Us:

If you have questions about this Notice or our digital banking privacy practices, please contact us:

Bossier Federal Credit Union

1961 Airline Drive

318-212-6100

solutions@bossierfcu.org

bossierfcu.org

Skip to content